Supervisor Job Description

RESPONSIBLE TO: Operations Manager

EXPERIENCE: At least 2 years of Management experience within a Convenience Store/Petrol Station is preferred.

We are an expanding Petrol Filling Station Retailer and we are looking for motivated people to help with our future growth.

POST OBJECTIVE: The role involves training, motivating and supervising employees to achieve maximum efficiency, turnover, profit and store standards. This will be done in conjunction with the Directors and General Manager.


Completing store operational requirements by scheduling and assigning employees and following up on work results.

To ensure excellent standards in housekeeping, merchandising and customer service.

Maintaining job performance by coaching, counselling, supervising, planning, monitoring, and appraising job results.

Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Ensuring availability of merchandise and services by approving contracts and maintaining inventories.

Formulating pricing policies by reviewing merchandising activities, determining additional needed sales promotions, authorising clearance sales and studying trends.

Marketing merchandise by studying advertising, sales promotion, and display plans, analysing operating and financial statements for profitability ratios.

Securing merchandise by implementing security systems and measures.

Protecting employees and customers by providing a safe and clean store environment.

Maintaining the stability and reputation of the store by complying with legal requirements.

Determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Maintaining operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Contributing to the team effort by accomplishing related results as needed.


Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication

There is a requirement to be flexible in the hours you work. You must be willing to work over 7 days.